PURCHASE CONDITIONS

  1. OWNER AND GENERAL INFORMATION

TEXGLOW is the commercial name of the company TEXTILES BIOTECNOLÓGICOS SL. These general contracting conditions regulate the access and use of the website www.texglowco.com (hereinafter WEB site) whose owner is TEXTILES BIOTECNOLÓGICOS SL, (hereinafter, TEXGLOW), with CIF B98931777 and registered office at c / Gascó Oliag 6-35B, 46010 Valencia, being registered in the Mercantile Registry of Valencia, dated 2-8-2017

The General Contracting Conditions regulate the distance selling relationship between TEXTILES BIOTECNOLÓGICOS SL and the user or client, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contract Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

The purpose of the www.texglowco.com site is to provide information about the articles, services, activities, promotions that TEXTILES BIOTECNOLOGICOS SL develops and sells through said site.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

TEXGLOW only contracts in Spanish. All contractual information present on www.texglowco.com is displayed in Spanish and communication with customers will take place in that language.

TEXGLOW makes the effort that all the information contained in www.texglowco.com, content generated in its social network profiles, corporate blog or any other information or content generated by TEXGLOW is correct and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of TEXGLOW, it will be immediately corrected. Without having TEXGLOW some kind of responsibility for said error or the consequences that could occur.

Likewise, TEXGLOW reserves the right to present the civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the client and TEXGLOW will be governed by current regulations and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and jurisdiction in this regard in the courts of the city where TEXTILES BIOTECNOLÓGICOS SL has its registered office. TEXTILES BIOTECNOLOGICOS SL is domiciled in the city of VALENCIA, Spain

  1. FORMALIZATION OF THE CONTRACT AND DELIVERY OF PRODUCTS

2.1 By clicking on “Buy” you are placing a binding order for the items that appear in your cart. Once you have confirmed your basket and sent your order, we will immediately send you an email with your confirmation. It is essential that during the purchase process the user indicates a valid email. If within 24 hours of the completion of the order you do not receive confirmation, contact TEXGLOW at the customer service phone or by email to clientes@texglowco.com

2.2 Purchase tickets or invoices will be sent electronically to the valid email address provided in the order form. For legal reasons it is not possible to make modifications to said invoice.

2.3 In case of non-execution due to unavailability or rupture of stock, TEXGLOW, at the time it becomes aware of this situation, will notify the customer, by means of an email, of the exceptional situation of its order. In this case the client may 1) wait for the receipt and delivery of your order, or, TEXGLOW may supply the customer without price increase, a product of similar characteristics or of superior quality, 2) exercise your right of withdrawal and in such case, TEXGLOW will reimburse the customer for the payment he has made of his order, as soon as possible, in the same form of payment that the customer has made the order.

2.4 Deliveries are made in Spain, with the exception of the Canary Islands, Ceuta and Melilla. Deliveries are also made in Portugal (peninsular), France, United Kingdom, Italy, Belgium, Holland, Luxembourg and Germany. Delivery times are expressed in working days or working days. Working days will be understood every day between Monday and Friday, both included, but not holidays or weekends.

2.5 The normal time, without incident, for deliveries in Spain and Portugal (peninsular) of orders received and confirmed by TEXGLOW before 4pm (Monday through Friday) will be delivered to the customer or third party, assigned by him, at the address and place you specified when ordering in 24-48h. For orders received and confirmed later than 4pm on Friday, orders will be delivered before 7pm on the second business day of the following week. From the date that the products have left the TEXGLOW warehouses.

2.6 The normal time, without incident, for deliveries in France of orders received and confirmed by TEXGLOW before 4pm (Monday to Friday) will be delivered to the customer or third party, assigned by him, at the address and place that you have specified to the formalization of the order, within an approximate period of 2-3 business days, from the day following the confirmation of the order by TEXGLOW or from the date that the products have left the TEXGLOW warehouses.

2.7 The normal time, without incident, for deliveries in the United Kingdom, Italy, Belgium, Holland, Luxembourg and Germany of orders received and confirmed by TEXGLOW before 4 pm (Monday through Friday) will be delivered to the customer or third party person, assigned by him, in the address and place that you have specified to the formalization of the order, in an approximate period of 3-4 business days, from the day following the confirmation of the order by TEXGLOW or from the date that the products have left the stores of TEXGLOW.

2.8 TEXGLOW shall not be liable for any delay or breach of delivery times or any part of the contract to the extent that such delay or failure is caused by fire, flood, weather, explosion, accident, war, strike, embargo, requirement of the government, civil or military authority, act of God, civil unrest or any other cause beyond its reasonable control.

  1. PRICES AND SHIPPING COSTS

3.1 The prices established in the products will be applicable on the date on which the order is placed. The established prices are the final prices (total), that is, they include the value added tax in Spain at the applicable legal tax rate. Until full payment of the purchase price is made, the product will remain the property of TEXGLOW.

3.2 TEXGLOW will assume the shipping costs for all orders with deliveries in Spain (peninsular) with a minimum purchase value of 60€. For all orders, with deliveries in Spain (peninsular) and with a value less than 60 euros, the customer must pay a maximum of 7.14 euros, VAT included, of shipping costs corresponding to the national rate, for shipments with provincial character or regional, you must pay 5.45 euros and for the Balearic Islands, shipping costs are 16.79 euros including VAT, as will be indicated to the customer when ordering, in the product details and in the basket of the purchase. These expenses will be added to the order amount and will be billed by TEXGLOW. Notwithstanding the foregoing, the shipping costs will be reimbursed in the event that the customer exercises his right of withdrawal of the products in accordance with the procedure established in these General Terms and Conditions and / or the applicable law.

3.3 Shipping costs will be shown during the ordering process. The total shipping cost will be identified and detailed on the payment screen and on the payment receipt issued.

3.4 If the country or zone of destination has customs or any special tax, this customs cost shall be borne by the customer.

3.5 If after 2 delivery attempts, the package is returned to TEXGLOW because the agency has not located the customer, it will be the same customer who assumes the shipping costs again.

  1. PAYMENT METHODS

The prices established in the products will be applicable on the date the order is placed. The established prices are the final prices (total), that is, they include the value added tax in Spain at the applicable legal tax rate.

The customer may pay the amount of his order by choosing any of the following ways, 1) VISA or MASTERCARD credit or debit card, 2) PayPal, 3) Apple PAY and 4) Google PAY. During the purchase process the customer must indicate their choice.

4.1-VISA or MASTERCARD CREDIT or DEBIT Card

All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on standard SSL security technology. All the information you transmit travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank’s website, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any TEXGLOW server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and reimbursement entries in the account of the holder will be made as soon as possible.

However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal and therefore, had unduly demanded the cancellation of the corresponding charge, the customer will be obliged against TEXGLOW upon compensation for damages caused as a result of said cancellation.

4.2- PayPal

It allows to send payments on the Internet in a safe and convenient way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. All you need is your email address and password. Forget about typing the card digits.

For more information you can visit the Paypal website. http://www.paypal.com/es/

4.3- Apple Pay

Apple Pay is a fast and secure payment method that works with Apple devices. You can make your purchases online with total security through your iPhone, iPad, Mac or Apple watch device using Safari and all this within the reach of a single TOUCH ID as confirmation of your purchase.

For more information and how to set up your Apple PAY account visit:

https://support.apple.com/es-es/apple-pay

4.4-Google Pay

Google Pay is a fast and secure payment method. When you use Google Pay as a payment method at www.texglowco.com, the actual information on your card is never shared with us, so your data is always protected.

For more information you can visit: https://pay.google.com/intl/es_es/about/

  1. PROMOTIONAL Vouchers AND HOW TO EXCHANGE THEM

5.1 Promotional vouchers are vouchers that cannot be purchased but are granted during advertising campaigns and are valid for a certain period of time.

5.2 Promotional vouchers can be redeemed only once in relation to an order, and only within the established period. Some products may be excluded from the promotion. Promotional vouchers cannot be used to buy gift cards. Please note that a minimum order value can be applied in order to use promotional vouchers.

5.3 The value of the product must be equal to or greater than the value of the promotional voucher. If the voucher does not cover the value of the product, the difference can be paid using any of the payment methods accepted at www.texglowco.com. The value of promotional vouchers will not be paid in cash or accrue interest. Promotional vouchers will not be refunded if all or part of the products are returned.

5.4 Promotional vouchers may only be redeemed before finalizing the order processing. There is no possibility that vouchers are applied retroactively. Promotional vouchers may not be assigned to third parties. Unless otherwise provided, multiple promotional vouchers may not be combined.

5.5 If, when making the purchase, you have used a promotional voucher and, as a result of a cancellation on your part, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price of the product that You want to stay

  1. GIFT CARDS AND HOW TO EXCHANGE THEM

6.1 Gift cards are virtual cards that can be purchased. They can be exchanged only to buy TEXGLOW brand products and not to buy additional gift cards. If the value of a gift card is not sufficient to cover the order, the difference can be paid using any of the payment methods offered at www.texglowco.com.

6.2 Gift cards may only be redeemed and their balance applied before payment of the order is made. The value of gift vouchers will not be paid in cash or accrue interest. The gift cards will have a value of € 30, € 50 and € 75.

6.3 Products purchased through the use of the gift card accept changes and returns only to the person who purchases it.

6.4 Gift cards do not expire.

  1. USE OF TICKETS AND INVOICES

The information contained in the invoices is confidential. TEXGLOW prohibits the publication of invoices to third parties and their dissemination in forums, social networks and any website.

  1. LEGAL RIGHT OF WITHDRAWAL

When you buy TEXGLOW products, you have a legal right of withdrawal.

You have the right to withdraw from this contract without any justification within a period of 14 calendar days. The withdrawal period will expire after 14 calendar days of the day that you or a third party that you indicate, other than the carrier, acquires the material possession of the last of those products.

To exercise the right of withdrawal, you must notify us at: TEXTILES BIOTECNOLOGICOS SL, with postal address at c / Gascó Oliag 6 35B 46010 Valencia, or by email: clientes@texglowco.com, the decision to withdraw from the contract by means of a unambiguous statement (for example, a letter sent by mail, or email). The CUSTOMER can use the model withdrawal form given below, although its use is not mandatory.

Once TEXGLOW has proof of withdrawal, we will send you an acknowledgment of receipt without undue delay by email. To meet the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal is sent before the withdrawal period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will reimburse you for the payments you have made, including shipping costs (with the exception of the additional costs resulting from the choice by you of a shipping method different from the less expensive shipping method ordinary that we offer) without undue delay and, in any case, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The reimbursement will be made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise. We will not charge you any expenses as a result of the refund. We may withhold the refund until we have received the products, or until you have submitted proof of the return of the products, depending on which condition is met first.

The products must be returned or delivered no later than within 14 days from the date on which you communicate your decision of withdrawal from the contract.

The deadline will be considered fulfilled if you return the products before the deadline of 14 days has elapsed.

Withdrawal Form

(If you wish to withdraw from the contract, you can complete and send us this form)

– For the attention of TEXTILES BIOTECNOLOGICOS SL, with a postal address at C / Gascó Oliag 6-35B 46010 Valencia or by email: clientes@texglowco.com

I hereby inform you / communicate (*) that I withdraw from me / withdraw from our (*) purchase agreement for the following product (*) /:

– requested on (*) / received on (*)

– name of the consumer or consumers

– Consumer or consumer address

– Date

– Signature (if presented on paper)

(*) Remove what does not apply

  1. CHANGE POLICY

If you need to change the size of a product, you can change it within 14 business days upon receipt of your order by you or anyone assigned by you for it. You just have to send an email to clientes@texglowco.com Indicating in the email, Name, surname and order number. You must also indicate the characteristics of the change, that is, indicate the size to be replaced and the new size chosen for the product.

Only size changes of the same model are allowed. If the client wishes to exchange a product of one model for another product of another model, he must make and request the total return of the product to be changed. In this case, the product to be exchanged will be subject to all the exchange conditions and returns of TEXGLOW.

In the event that the exchange or return is due to the product being damaged or due to poor management of the order, that is, that the item received does not correspond to the order item, contact us through clientes@texglowco. com. It is important to record on the delivery note of the delivery company. All claims for defects in merchandise must be reported to TEXGLOW within 2 days of receipt of the merchandise. It is the responsibility of the CUSTOMER to inform TEXGLOW of any damage occurred in the package during transport.

For the item to be accepted again by TEXGLOW, the following requirements must be met:

-It must not have been used, it must be unwashed and without any damage.

-It must be fully returned with all its parts and accessories.

-Must be returned in its original packaging.

– Provide receipt, invoice or order reference.

TEXGLOW will bear the cost of shipping the garment plus the first exchange or return. In case of changing the garment a second time or making a return after the first change, the shipping costs will be paid by the customer.

The address for exchanges and returns is: TEXTILES BIOTECNOLOGICOS SL C / Gascó Oliag 6-35B 46010 Valencia.

TEXGLOW reserves the right not to accept the exchange or return, if once the garment was received, it was in poor condition, used, stained, broken, washed, moistened, that emits a bad smell, in inadequate conditions or has not been returned completely with all its parts or accessories.

The changes are subject to the availability of the product, if there is no stock of that same item, it will be exchanged for another garment or for a voucher with that amount.

Exchange and return vouchers have no expiration date. TEXGLOW reserves the right to cancel the same.

En caso de abono, se realizará el abono del importe mediante el mismo medio de pago que se realizó el pedido inicial. The payment cannot be made after 14 days from the date the order was placed.

Packages will not be collected in our online ordering facilities that do not follow the process established in the changes and returns section of the website.

  1. WARRANTY

The products offered on www.texglowco.com enjoy a commercial guarantee of 2 years or according to current Spanish legislation.

TEXGLOW will not accept under warranty failures or damages caused by misuse, improper maintenance of the product, abuse or neglect, alteration of the product.

The product must always be used following instructions for use, washing and drying offered by TEXGLOW. Otherwise, the product could be damaged, losing its warranty.

TEXGLOW does not cover the general and normal wear of the products but those of an exceptional nature. Nor will wet clothes be accepted, products that give off a bad smell.

After the initial period of 14 calendar days, TEXGLOW reserves the right to replace any defective product under warranty.

How can I manage a warranty?

All products purchased at www.texglowco.com are covered by your warranty, which covers manufacturing defects. If you consider that your article has a fault, we recommend that you follow the following steps:

10.1- Send us an email to clientes@texglowco.com.com indicating the following information:

-Order number

-brief explanation of the problem

-Product defect photo

10.2- Contact

TEXGLOW will evaluate the information offered by the CLIENT and will indicate the procedure to follow.

10.3- E-mail

TEXGLOW will assume the postage, as long as it is a case of warranty.

10.4-Shipping

Once the warranty is accepted, we will deliver the new product

If the warranty is accepted by TEXGLOW, we will assume all shipping costs. We reserve the right to refuse a warranty request in case the returned item has not arrived in accordance with the conditions indicated in our return policy.

How long can I take to have a solution?

We work with great constancy to resolve the claims and we know that you want to enjoy your product as soon as possible. If we can solve the problem, we will do it immediately.

Please, be pacient; Our goal is to obtain a quick and satisfactory solution in each case.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY.

The website, including but not limited to programming, editing, compilation and other elements necessary for its operation, designs, logos, texts, videos, photographs and / or graphics are the property of the provider or, in case if necessary, you have the license or express authorization from the authors. All the contents of the website are duly protected by the intellectual and industrial property regulations.

Regardless of the purpose for which they were intended, total or partial reproduction, use, distribution and public communication require prior written authorization by the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, texts and / or graphics outside the provider and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may occur regarding them. In any case, the provider has express and prior authorization from them.

The provider acknowledges in favor of its owners the corresponding industrial and intellectual property rights, not implying the mention or appearance on the website, of the existence of rights or any responsibility of the provider on them, nor support, sponsorship or recommendation for part of it.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email above.

11 SOCIAL NETWORKS

We inform you that TEXTILES BIOTECNOLOGICOS, SL may be present in social networks. The treatment of the data that users include in them [becoming followers of the provider in social networks (and / or performing any link or connection action through them)] will be governed by this section, as well as by the conditions of use, privacy policies and regulations of access and use of the social networks in question and previously accepted by the user. TEXTILES BIOTECNOLOGICOS, SL will treat your data in order to inform you of the activities, products or services of the provider through these social networks, as well as for any other purpose that the regulations of the Social Networks allow, but will not be responsible for their privacy policies.

The publication of contents is prohibited:

– That they are allegedly illegal by national, community or international regulations or that they carry out activities that are allegedly illegal or contravene the principles of good faith.

– That violate the fundamental rights of people, lack of courtesy in the network, disturb or may generate negative opinions in our users or third parties and in general whatever the contents that TEXTILES BIOTECNOLOGICOS, SL consider inappropriate.

– And in general that they contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Likewise, TEXTILES BIOTECNOLOGICOS, SL reserves the right to withdraw, without prior notice from the website or the corporate social network, those contents that are considered inappropriate.

  1. LINKS

From the website you may be redirected to third-party content. Since from the web we cannot always control the contents introduced by third parties, TEXTILES BIOTECNOLOGICOS, SL does not assume any responsibility for these contents. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the re-address to these websites, informing of the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example, but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently to the website from the provider. However and in compliance with the provisions of art. 11 and 16 of the LSSICE, the provider is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or, when necessary, blocking all content that may affect or contravene the national, or international legislation, third party rights or moral and public order. In the event that the user considers that there may be some content that could be susceptible to this classification, please notify the administrator of the website immediately.

  1. CHILD PROTECTION

For the use of the services, minors must always obtain prior consent from parents, guardians or legal representatives, ultimately responsible for all acts performed by minors in their care. The responsibility in the determination of specific contents to which minors access corresponds to those, that is why, if they access content not appropriate by Internet, mechanisms will have to be established in their computers, in particular computer programs, filters and blocks, that allow to limit the available contents and, although they are not infallible, they are especially useful for controlling and restricting the materials that minors can access.

  1. APPLICABLE LAW AND JURISDICTION

For the resolution of disputes or issues related to this website or the activities developed therein, Spanish legislation will be applied, to which the parties expressly submit, being competent for the resolution of all derived or related conflicts with its use the Courts and Courts of the city of Valencia.