FAQ - FREQUENTLY ASKED QUESTIONS

How can I pay for my order?

The accepted payment method is by credit and debit card, Apple pay, Google pay and also if you prefer using Stripe or Paypal.

What are the shipping costs and how long does each one take?

All orders to Spain, except the Canary Islands, Ceuta and Melilla, are 5.50€ are made with certified Post. It takes 24-48 working hours to deliver your order. You have to take into account the weekend if it takes place on Friday, Saturday or Sunday. Does not include international orders.

Europe orders: All orders to Europe are made with certified Post and will have an associated cost of 10.50€. Delivery time is 5-10 working days depending on place of delivery. If you have questions, please write to clientes@texglowco.com

International Orders: All international orders are made with certified Correros and will have an associated cost of 14.50€. Delivery time is 7 to 21 working days depending on place of delivery. If you have any questions, please write to us at clientes@texglowco.com. If the order involves a customs process, the cost will be borne by the customer.

What is the process to track my order?

After placing the order we will send you an email with the confirmation of the same and once we take it out of the warehouse (it is not automatic, it can take 1 day counting on the time difference and on weekends), we will send you an email with the order completed with the link to See Lost.

Are taxes included in the price?

Yes, the price always includes the corresponding VAT or tax.

What country do you send to?

We ship to Spain (excluding the Canary Islands, Ceuta and Melilla), to Europe and almost the whole world with a cost of 10.50€ and 14.50€ respectively on a fixed price. Customs charges are not included and will always be borne by the customer. Check delivery times in each case.

If the price is already reduced Can I apply a discount coupon?

No. Discounts, of all kinds, can only be applied on the original price.

Can I apply more than one discount coupon?

No, you can only use one discount code per order.

Size changes

Changes in size are free for the customer. Being able to request during the 2-3 days after receiving the order. As long as the shirt has not been worn, washed and gives off bad odors. It must be sent with the original packaging in perfect condition.

Send us an email to clientes@texglowco.com. Explaining the reason and the sizes to change, the order number. Do not forget to put in the subject of the same SIZE CHANGE. Changes in size can only be made on the same shirt model and only once.

If on the contrary you want to change for another model of shirt you must proceed to a return of it.

What is the return policy?

Steps to follow if you want to return your order:

Write us an email with a maximum of 15 days from the completion of your order to clientes@texglowco.com. Explaining the reason, the order number. Do not forget to put in the subject of the same RETURN.

We will send you a code through the email you have provided with which we will process your issue. This will be the same number that you must indicate in the shipment you make to our offices, the cost is borne by the customer, so that we can check it.

If the product is in correct condition we will proceed to refund your money or change to another product depending on the type of return.

How can I draw on the shirt?

You can draw on the shirt using the included luminous uv pointer or using the mobile flashlight.

What kind of light is best suited to load the shirt?

You can use any type of light, both natural and artificial light and the whiter the light the better. To load the shirt you just have to bring the shirt to the light.

How long are the drawings on the shirt?

The luminous drawings have an approximate duration of 5-10 min. While you need 5-10 min of exposure to light to load the shirt.

Can I use the shirt for my urban night trips?

The luminance of the shirt complies with the regulations that regulate photoluminescent signals, the UNE 23035 standard. We meet your requirements comfortably, giving a luminance equivalent to a type B. It is not Epi.

We use photoluminescent materials from Spanish suppliers that have passed a toxicity and luminance laboratory test, so that you can enjoy our products in the maximum guarantees of VISIBILITY AND SAFETY. These tests have been carried out by Spanish universities and accredited LABORATORIes of ENAC.

Washing and ironing recommendations.

The shirts can be washed in a washing machine with a maximum temperature of 30ºC. And ironing should use a soft program and put a soft handkerchief over the design.

The shirts have undergone a washing and drying test according to ISO 6330: 2012 to ensure the brightness and visibility of the shirts in the dark.