If you need to change the size of a product, you can change it within 14 business days upon receipt of your order by you or anyone assigned by you for it. You just have to send an email to firstname.lastname@example.org Indicating in the email, Name, surname and order number. You must also indicate the characteristics of the change, that is, indicate the size to be replaced and the new size chosen for the product.
Only size changes of the same model are allowed. If the client wishes to exchange a product of one model for another product of another model, he must make and request the total return of the product to be changed. In this case, the product to be exchanged will be subject to all the exchange conditions and returns of TEXGLOW.
In the event that the exchange or return is due to the product being damaged or due to poor management of the order, that is, that the item received does not correspond to the order item, contact us through clientes@texglowco. com. It is important to record on the delivery note of the delivery company. All claims for defects in merchandise must be reported to TEXGLOW within 2 days of receipt of the merchandise. It is the responsibility of the CUSTOMER to inform TEXGLOW of any damage occurred in the package during transport.
For the item to be accepted again by TEXGLOW, the following requirements must be met:
-It must not have been used, it must be unwashed and without any damage.
-It must be fully returned with all its parts and accessories.
-Must be returned in its original packaging.
– Provide receipt, invoice or order reference.
TEXGLOW will bear the cost of shipping the garment plus the first exchange or return. In case of changing the garment a second time or making a return after the first change, the shipping costs will be paid by the customer.
The address for exchanges and returns is: TEXTILES BIOTECNOLOGICOS SL C / Gascó Oliag 6-35B 46010 Valencia.
TEXGLOW reserves the right not to accept the exchange or return, if once the garment was received, it was in poor condition, used, stained, broken, washed, moistened, that emits a bad smell, in inadequate conditions or has not been returned completely with all its parts or accessories.
The changes are subject to the availability of the product, if there is no stock of that same item, it will be exchanged for another garment or for a voucher with that amount.
Exchange and return vouchers have no expiration date. TEXGLOW reserves the right to cancel the same.
En caso de abono, se realizará el abono del importe mediante el mismo medio de pago que se realizó el pedido inicial. The payment cannot be made after 14 days from the date the order was placed.
Packages will not be collected in our online ordering facilities that do not follow the process established in the changes and returns section of the website.
LEGAL RIGHT OF WITHDRAWAL
When you buy TEXGLOW products, you have a legal right of withdrawal.
You have the right to withdraw from this contract without any justification within a period of 14 calendar days. The withdrawal period will expire after 14 calendar days of the day that you or a third party that you indicate, other than the carrier, acquires the material possession of the last of those products.
To exercise the right of withdrawal, you must notify us at: TEXTILES BIOTECNOLOGICOS SL, with postal address at c / Gascó Oliag 6 35B 46010 Valencia, or by email: email@example.com, the decision to withdraw from the contract by means of a unambiguous statement (for example, a letter sent by mail, or email). The CUSTOMER can use the model withdrawal form given below, although its use is not mandatory.
Once TEXGLOW has proof of withdrawal, we will send you an acknowledgment of receipt without undue delay by email. To meet the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal is sent before the withdrawal period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will reimburse you for the payments you have made, including shipping costs (with the exception of the additional costs resulting from the choice by you of a shipping method different from the less expensive shipping method ordinary that we offer) without undue delay and, in any case, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The reimbursement will be made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise. We will not charge you any expenses as a result of the refund. We may withhold the refund until we have received the products, or until you have submitted proof of the return of the products, depending on which condition is met first.
The products must be returned or delivered no later than within 14 days from the date on which you communicate your decision of withdrawal from the contract.
The deadline will be considered fulfilled if you return the products before the deadline of 14 days has elapsed.
(If you wish to withdraw from the contract, you can complete and send us this form)
– For the attention of TEXTILES BIOTECNOLOGICOS SL, with a postal address at C / Gascó Oliag 6-35B 46010 Valencia or by email: firstname.lastname@example.org
I hereby inform you / communicate (*) that I withdraw from me / withdraw from our (*) purchase agreement for the following product (*) /:
– requested on (*) / received on (*)
– name of the consumer or consumers
– Consumer or consumer address
– Signature (if presented on paper)
(*) Remove what does not apply